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Open positions

Marketing
Milan, Italy

We’re looking for a junior online marketing specialist to join our online marketing department. This role focuses on creation, optimisation and analysis of online marketing campaigns across Paid Search, Paid Social and other strategic channels, relying on both strong analytical competences and creative approach. You will be working within a 5 people team in order to execute the biddable media strategy.

Responsibilities:

  • Be responsible for campaigns’ activation, optimization and reporting on AdWords, Facebook, Twitter and Youtube
  • Use of 3 rd party bid management tool to optimise
  • Proactively find innovative ways to improve campaigns’ performance
  • Liaise with 3rd party providers and partners as well as other departments within the Company
  • Contribute to team meetings, team initiatives and knowledge sharing

Requirements:

  • Analytical and proactive approach to online marketing
  • A pass on Google Advertising Fundamentals
  • Very strong communications skills
  • A self-starter and a team player
  • Diligent, with keen attention to details
  • Previous online marketing experience would be an advantage but not essential
  • Knowledge of German would be a plus

Please submit your application including references at jobs@musement.com with subject referring to MARKETING2017

Merchandising
Milan, Italy

We are looking for an enthusiastic and highly dedicated Event Merchandising & Quality Account to join our Offer and Supply Management team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups.

Responsibilities:

  • In charge of quality control and content/commercial optimization of all published events
  • Overall ownership verification of top KPIs (e.g. visits, CVR, transactions, AMV, costs, Roas)
  • Coordinate all communications and feedbacks between demand and supply
  • Create and check daily purchase plans for top products and venues
  • Check offer diversity, price and availabilities versus competitors and marketing KPIs
  • Support marketing initiatives with suppliers
  • Overall coordination of events stock issues
  • Be the point of contact between supply management team and marketing department

Requirements:

  • Strong commercial mindset and acumen
  • Eye for small details
  • Strong analytical and numerical skills
  • Ability to work under pressure in a dynamic environment and to quickly address issues
  • Ability to understand, also by impersonating, what will appeal to customers and can drive sales
  • Build and maintain effective working relationships with a range of people
  • 1+ years working experience is a plus
  • Fluent in English
  • Passionate about travel
  • BA/MA in Economics, Business, Management

Please submit your application including references at jobs@musement.com with subject referring to MERCH2017

Account manager
Milan, Italy

We’re looking for a passionate and travel enthusiast Chinese Account Manager to join our team in Milan. You will responsible of developing and maintaining relationships with Chinese partners and supervising all customers and back-office issues.

Responsibilities:

  • Be the point of contact for Chinese suppliers and customers
  • Project management and customer service for all Chinese-market related activities
  • Monitor and coordinate all commercial relations with Chinese suppliers
  • Support the enrollment and onboarding process of Chinese suppliers
  • Constant evaluate product standards and performances

Requirements:

  • Ideally 1-2 years of account/project management experience
  • Mandatory Chinese mother tongue
  • Fluent in English
  • Exceptional communication skills and ability to establish durable relations with partners
  • Target-oriented and data-driven mindset
  • Multi-tasking
  • Previous experience in travel industry is a plus

Full-time position based in: MILAN, Italy

Please submit your application including projects developed or references at jobs@musement.com with subject referring to CHINA2017

Operations
Rome, Italy

We are looking for an enthusiastic and highly qualified Ground Operation Specialist to join our Tour Management team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups.

Responsibilities:

  • Coordinate Musement Ground Operation team
  • Manage on the ground operations according to venue and tours specs
  • Be the main point of contact for all on the ground operations from both customers and teams involved
  • Make sure all operations at the venue are in line with internal SLA
  • Provide our customers with the best on the ground experience at the venue

Requirements:

  • Min 2+ years experience in customer service or on the ground operations for a tour operator
  • Positive and problem-solving attitude under stress
  • Availability to work partially out of the office and in direct contact with customers
  • Fluent in English and at least in French, Spanish or Italian
  • Passionate about travel, and particularly in history and art
  • Outstanding oral communication skills
  • Creative and enthusiastic
  • EU work permit
  • EU certificate as a tour leader

Part-time or Full-time position based in: ROME, Italy

Please submit your application including projects developed or references at jobs@musement.com with subject referring to GRCOOR2017

Operations
Rome, Italy

We are looking for an enthusiastic and highly qualified Ground Operation Specialist to join our Tour Management team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups.

Responsibilities:

  • Welcome and greet our customers at predefined meeting points of our tours and activities
  • Manage all entry procedures at the venue
  • Escort customers inside the venue when requested
  • Be the main point of contact for all queries and requests and assist in case of queues or other issues
  • Respond live to any particular need or request coming from our customers and collect feedbacks
  • Provide our customers with the best on the ground experience at the venue
  • Check vouchers or any additional documents if required

Requirements:

  • Previous experience in customer service or on the ground operations for a tour operator
  • Positive and problem-solving attitude under stress
  • Availability to work partially out of the office and in direct contact with customers
  • Fluent in English and at least in French, Spanish or Italian
  • Passionate about travel, and particularly in history and art
  • Outstanding oral communication skills
  • Creative and enthusiastic
  • EU work permit
  • EU certificate as a tour leader

Part-time or Full-time position based in: ROME, Italy

Please submit your application including projects developed or references at jobs@musement.com with subject referring to GRSPEC2017

Design
Milan, Italy

We are looking for an enthusiastic Visual Brand Designer to join our marketing team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world's most innovative online travel startups.

Responsibilities:

  • Work with our Marketing team to execute design projects on a tight timeline and deliver high quality design that drives business results
  • Support overall efforts of the Marketing team, and participating in projects hand in hand with different channels and markets managers, such as Social, SEO, PR, Blog in different languages
  • Infographics, Social assets, digital ads, print and email campaigns get you excited to come to work everyday, this is your chance to work in one of the best Startup in Italy (psst… we are the best!)
  • Video is a plus: Edit kick ass videos that tell compelling visual stories
  • Develop creative design solutions while adhering to brand guidelines and philosophies
  • Ensure Musement is always ahead of the curve on understanding Marketing innovation, technologies, industry trends, and best practices in Design
  • Work as part of a Marketing team sitting with copywriters, SEO’s and Social media and work close with other designers, UX and product managers
  • Have a high degree of attention to detail especially when managing multiple Design and video projects, versioning, and receiving feedback from the team
  • Self-motivated to continually raise the creative bar

Requirements:

  • Has 4+ years design experience on projects ranging from web design to print design and branding
  • Portfolio of work to demonstrate skills and abilities
  • Video is a plus: Online video portfolio that demonstrates video editing skills
  • Thinks about the big picture and understands that what you’re creating is directly influencing the business goals of Musement
  • Source, produce, and manage imagery for marketing, social media and presentations
  • Fluent in English
  • Creative and enthusiastic
  • EU work permit
  • Love traveling

Full-time position based in: MILAN, Italy

Please submit your application including projects developed or references at jobs@musement.com with subject referring to VISUALDESIGNER2017

Business
Milan, Italy

We’re looking for an outstanding Business Analyst for our product and marketing teams. We seek a talented candidate who can help us in crunching, analyzing and understanding customer characteristics, behavior and data sets on our website (desktop & mobile) and apps (iOS & Android).

The candidate will strategically support the company’s development and provide actionable insights to the Product Management and Digital Marketing teams.

Responsibilities:

  • Support customer growth by designing and performing ad hoc analyses across business areas from multiple data sources
  • Analyze customer traffic and behavior with a goal of finding ways to optimize and improve user experience and conversions
  • Analytically support A/B testing processes aimed at tactical product evolution
  • Manage and develop existing or new real-time dashboards in order to measure customer value
  • Develop new practices to aid in the growth of data informed strategic developments
  • Present findings to various business stakeholders
  • Participate in and drive the collection of any additional value added data when available

Requirements:

  • Previous digital analytics experience with industry standard web analytics toolsets (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.)
  • Demonstrated experience in mining data to support decision making (reporting, dashboards, etc.)
  • Strong Excel advanced features skills; basic SQL is a plus
  • Exceptional analytical attitude and outstanding organizational skills
  • Previous working experience with other e-commerce businesses
  • Full proficiency in English, which is the official working language of the company
  • Italian proficiency a plus but not required (thanks to the international work environment in the office)

Position based in: MILAN, Italy

Please submit your application including projects developed or references to jobs@musement.com with subject referring to INSIGHT2016

Customer care
Milan, Italy

We’re looking for a friendly and solution-oriented Customer Care Specialist for our Operations team. We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.

The candidate will work closely with different areas as Content, Business and Product Development.

Responsibilities:

  • Direct customer support via email and over the phone
  • Coordinate relationships between partners/providers and customers during pre-sales and post-sales activities
  • Work on answering and completing customers' requests, suggestions and complaints with feedback, direct contact and constant replies
  • Help improve the company’s website, applications, product portfolio and service level
  • Improve FAQs, knowledge base, guidelines etc. for all customers
  • Coordination of special requests such as group booking or add-ons

Requirements:

  • Rapid communication with customers via telephone or emails
  • Good computer literacy and ability to use different online dashboards and bookings systems
  • Excellent communication skills, both verbal and written
  • Very good knowledge of the English language; good knowledge of other languages is a plus
  • Previous experience in similar roles is a plus
  • Passion for travel
  • Structured and detail-oriented

Position based in: MILAN, Italy

Please submit your application including projects developed or references to jobs@musement.com with subject referring to CUS2016

Developer
Milan, Italy

We are looking for excellent software developers to join our growing team in Milan.

Our platforms are written on Symfony2 as our MVC framework. Developers choose the tools that work best for them - for instance, we have a mix of Linux, Windows, and Mac workstations in the team. 

We are adopting and adapting agile scrum development techniques such as test-driven development, pair programming, and continuous integration.

We hold regular retrospectives to improve our working environment and lightning talks to share cool ideas whether work-related or not. We expect developers to be generalising specialists, ready at the drop of a hat to refine an algorithm, write a tricky integration test, tune a SQL query, or discuss feature nuances with a product manager. 

Responsibilities:

  • Communicating with business owners and product managers regarding development tasks for our website or backend systems
  • Breaking down complex tasks to smaller pieces and distributing it across the team
  • Verifying the outcome of those tasks, organizing code reviews
  • Scheduling estimation, planning and daily meetings to track progress, problems, plans
  • Coaching the developers on topics they need more knowledge on

Essential Attributes and Skills:

  • Bachelor’s degree in CS (or similar), or related experience
  • Several years of experience with PHP 5, OOP, Symfony2 MVC Frameworks
  • Experience with ElasticSearch and RabbitMQ
  • Experience with Git
  • Good knowledge of MySQL
  • A proactive, goal-oriented, reliable and self-structured way of working
  • Solid and extensive coding experience in a commercial environment
  • Experience with a no-relational database
  • Willingness to collaborate closely with colleagues inside and outside the team
  • Flexibility and interest in a wide range of development activities
  • Fluency in English

Ideal Skills and Experience:

  • Sonata Admin Bundle
  • Third party API integration 
  • Test driven development and continuous integration
  • Queries and analysis on large data sets
  • Experience in e-commerce
  • Unit test

Position based in: MILAN, Italy

Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

Please submit your application including projects developed or references to jobs@musement.com with subject referring to DEV2017

Tour guides
Milan, Italy

Share your expert knowledge of your city with travelers from around the world! We are hiring tour guides in our top cities for private and small group tours.

Requirements:

An official tour guide license and knowledge of English and local language.

Please submit your application at guides@musement.com with subject referring to TG2017.

Videomakers
Milan, Italy

We’re looking for passionate youtubers, vloggers and videomakers who travel frequently, to help us create unique content to enhance our Social Media channels. Professionals and amateurs are both welcome.

Please submit your application and link to portfolio to jobs@musement.com with subject referring to VIDEO2017.

Analyst
Milan, Italy

Candidates should be able to understand the business, dig into details, present original insights to the different teams and propose new ideas and projects. The projects she/he will work on will vary from improving marketing return on investment across different channels to clustering users navigation behavior.

Responsibilities:

  • See beyond the numbers and understand how our business is structured.
  • Create business cases for new initiatives, with a focus on market and opportunity sizing.
  • Find key patterns helpful to improve our planning process. Competitive monitoring and analysis.
  • Conduct ad-hoc deep dive, find new growth opportunities and improve the current processes.
  • Meet with other departments, understand their needs and support them delivering the best products to our customers.
  • Present the results of the analyses to key stakeholders.
  • Design, implement and maintain business reports. 

Requirements:

  • Curious about new trends, products and technologies.
  • 3 + years of university education in Economics, Business, Management, Mathematics, Engineering, Statistics, Computer Science, or Marketing.
  • Strong analytical and quantitative skills, ability to use data to prove your assumptions.
  • Problem-solving attitude. Good experience with Excel.
  • Basic knowledge of any coding language.
  • Good English written and oral communication skills. Italian proficiency is not required (thanks to the international work environment in the office).
  • SQL is a plus as well as previous experiences in the travel & e-commerce area or in digital startups  

Please submit your application to jobs@musement.com with subject referring to BA_INTERN2016.

Product manager
Milan, Italy

Musement, an international ticket booking service, is looking for an experienced Product Manager. In this role, you will be analyzing customer needs and developing an overall product vision and strategy for a fantastic company. And to top it off, you'll be doing it in the amazing city of Milan! You're the right person for this role if you're a high-impact product manager who has delivered significant and game-changing success in your career (ideally, even as a startup founder). As a member of our product development team, you will focus on exceeding expectations of users and the business while keeping ahead of the competition.

We would like to hear from people who are eager to keep up with the latest techniques and trends in web design and product development, and have an eye for differentiating between fads and major industry trends. Simply put, you're never satisfied with “good enough”. You will use your expertise to ship products and features to our user base on different touchpoints. You will work on a daily basis with designers, product managers, developers and analysts to explore a wide range of solutions quickly and deliver world-class web and app experiences.

Do you thrive in a collaborative environment based on feedback, critique, and iteration?

Are you naturally data-driven and able to quickly identify impactful solutions and opportunities?

Responsibilities:

  • Drive overall product vision, strategy, and requirements to achieve sustainable and continued growth in users and transactions
  • Analyze user needs (behavioral data, reviews, feedbacks, etc.) and competition to define product strategy
  • Deliver quality products and consider appropriate trade-offs between user engagement, features, and revenue
  • Manage A/B tests to decide on tactical product evolution
  • Define product success metrics and analyze product performance
  • Coordinate the launch of new products and features
  • Liaise with and build relationships across design, marketing, and engineering teams

Requirements:

  • You have a strong web product management background and experience as a PM at a web company.
  • You have a strong product sense and high performance-based commitment.
  • You have excellent knowledge of web and e-commerce businesses.
  • You have web and mobile tracking technology experience (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.).
  • You're comfortable with A/B and multivariate testing.
  • You have strong Excel skills (basic SQL is a plus).
  • You can drive project execution and manage complex product roadmaps.
  • A track record of successful similar project execution is a plus.
  • You have an understanding of all basic web technologies.
  • You have an analytical and problem-solving attitude.
  • You have outstanding communication and teamwork skills and exceptional attention to detail.
  • You are fully proficient in English; Italian is a plus but not required.
  • You have an EU work permit.
  • You can multitask on several projects at a time.
  • You have a passion for detailed user-centered design.
  • Experience working with travel and e-commerce websites/apps is a plus.
  • Experience with lean UX and scrum is a plus.
  • You have a pragmatic approach and a strong can-do attitude.
  • You have practical experience in UX/UI-related onsite optimization.
  • Knowledge of one prototyping tool (Pixate, UX Pin, Proto.io, Axure, Hype, Origami, Principle, ect.) is a plus.
  • You know how to work efficiently with coders.
  • Usability testing and MVPs do not sound like ancient Greek to you.

Compensation

  • You will get a competitive local salary.
  • You'll enjoy beer, barbecue, snacks, and fruit at the office.
  • We have a remote working policy.
  • We have a lean, informal, international startup environment and a team of great people from 15 countries.

Please submit your application to jobs@musement.com