Lavora con noi

Siamo costantemente alla ricerca di nuove idee e di persone sveglie e interessanti che vogliano lavorare con noi. Se pensi che potresti essere una di queste persone, mandaci il tuo CV a jobs@musement.com.

Open Jobs Positions

  • Event Merchandising & Quality account

    We are looking for an enthusiastic and highly dedicated Event Merchandising & Quality Account to join our Offer and Supply Management team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups.

    Responsibilities:

    • In charge of quality control and content/commercial optimization of all published events
    • Overall ownership verification of top KPIs (e.g. visits, CVR, transactions, AMV, costs, Roas)
    • Coordinate all communications and feedbacks between demand and supply
    • Create and check daily purchase plans for top products and venues
    • Check offer diversity, price and availabilities versus competitors and marketing KPIs
    • Support marketing initiatives with suppliers
    • Overall coordination of events stock issues
    • Be the point of contact between supply management team and marketing department

    Requirements:

    • Strong commercial mindset and acumen
    • Eye for small details
    • Strong analytical and numerical skills
    • Ability to work under pressure in a dynamic environment and to quickly address issues
    • Ability to understand, also by impersonating, what will appeal to customers and can drive sales
    • Build and maintain effective working relationships with a range of people
    • 1+ years working experience is a plus
    • Fluent in English
    • Passionate about travel
    • BA/MA in Economics, Business, Management

    Full-time position based in: MILAN, Italy

    Please submit your application including references at jobs@musement.com with subject referring to MERCH2017

     

  • Account manager - China

    We’re looking for a passionate and travel enthusiast Chinese Account Manager to join our team in Milan. You will responsible of developing and maintaining relationships with Chinese partners and supervising all customers and back-office issues.

    Responsibilities:

    • Be the point of contact for Chinese suppliers and customers
    • Project management and customer service for all Chinese-market related activities
    • Monitor and coordinate all commercial relations with Chinese suppliers
    • Support the enrollment and onboarding process of Chinese suppliers
    • Constant evaluate product standards and performances

    Requirements:

    • Ideally 1-2 years of account/project management experience
    • Mandatory Chinese mother tongue
    • Fluent in English
    • Exceptional communication skills and ability to establish durable relations with partners
    • Target-oriented and data-driven mindset
    • Multi-tasking
    • Previous experience in travel industry is a plus

    Full-time position based in: MILAN, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to CHINA2017

     

  • Junior User Experience Designer

    We're looking for a Junior User Experience Designer who knows about design principles and UX strategy and who is able to provide a top-notch user experience for mobile applications, websites and digital services. We're looking for someone who is passionate, curious and willing to face the challenges of a scale-up focused on international market.

    Responsibilities:

    • Liaise with other designers, product managers and developers to explore a wide range of solutions quickly and deliver world class web and app users experiences.
    • Analysis and production of wireframes and low-fidelity UX prototypes.
    • Manager feedbacks and iterations on UX developments (frontend and backend) by using data lead approach to design.

    Requirements:

    • 1+ years of experience in designing user interfaces for digital experiences on different devices.
    • Open, creative and human-centered design approach.
    • A strong interest in design and new technology trends.
    • Ability to provide wireframes, mockups and prototypes.
    • Familiarity with current design paradigms.
    • Degree in Communication Science, Industrial Design, Interaction Design, training or an equivalent work experience.
    • Knowledge of one or more design tools such as Sketch, Axure, Photoshop.
    • Knowledge of one or more prototyping tools such as inVision, MarvelApp and Framer.
    • Full proficiency in English.

    Full-time position based in: MILAN, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to UXJUNIOR2017

     

  • Ground operations coordiantor - Rome

    We are looking for an enthusiastic and highly qualified Ground Operation Specialist to join our Tour Management team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups.

    Responsibilities:

    • Coordinate Musement Ground Operation team
    • Manage on the ground operations according to venue and tours specs
    • Be the main point of contact for all on the ground operations from both customers and teams involved
    • Make sure all operations at the venue are in line with internal SLA
    • Provide our customers with the best on the ground experience at the venue

    Requirements:

    • Min 2+ years experience in customer service or on the ground operations for a tour operator
    • Positive and problem-solving attitude under stress
    • Availability to work partially out of the office and in direct contact with customers
    • Fluent in English and at least in French, Spanish or Italian
    • Passionate about travel, and particularly in history and art
    • Outstanding oral communication skills
    • Creative and enthusiastic
    • EU work permit
    • EU certificate as a tour leader

    Part-time or Full-time position based in: ROME, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to GRCOOR2017

     

  • Ground operations specialist - Rome

    We are looking for an enthusiastic and highly qualified Ground Operation Specialist to join our Tour Management team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups.

    Responsibilities:

    • Welcome and greet our customers at predefined meeting points of our tours and activities
    • Manage all entry procedures at the venue
    • Escort customers inside the venue when requested
    • Be the main point of contact for all queries and requests and assist in case of queues or other issues
    • Respond live to any particular need or request coming from our customers and collect feedbacks
    • Provide our customers with the best on the ground experience at the venue
    • Check vouchers or any additional documents if required

    Requirements:

    • Previous experience in customer service or on the ground operations for a tour operator
    • Positive and problem-solving attitude under stress
    • Availability to work partially out of the office and in direct contact with customers
    • Fluent in English and at least in French, Spanish or Italian
    • Passionate about travel, and particularly in history and art
    • Outstanding oral communication skills
    • Creative and enthusiastic
    • EU work permit
    • EU certificate as a tour leader

    Part-time or Full-time position based in: ROME, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to GRSPEC2017

     

  • Senior accountant

    Musement ricerca un Senior Accountant da inserire presso la sede di Milano in un ambiente giovane e dinamico, spiccatamente internazionale, in cui avranno la possibilità di partecipare a progetti confrontandosi con un mercato stimolante ed in continua evoluzione. La risorsa sarà inserita all'interno della Direzione Finance & Administration di Musement e, a riporto diretto del CFO.

    Responsabilità:

    • Gestione delle riconciliazioni saldi fornitori/clienti intragruppo;
    • Gestione delle scritture contabili di fine mese, AR/AP;
    • Collaborazione nella formazione del bilancio d’esercizio;
    • Gestione delle attività di chiusura mensile dei conti IVA;
    • Imputa dei dati di bilancio (Actual&Forecast);
    • Collaborazione alla stesura delle Dichiarazioni Fiscali (Intrastat e Spesometro);
    • Assistenza durante gli Audit Interni ed Esterni (anche Verifiche Sindacali);
    • Supporto nell'implementazione di nuovi sviluppi nel sistema Zucchetti tramite test circoscritti al suo ambito di competenza.

    Requisiti:

    • Laurea (triennale e/o specialistica) in Economia
    • Costituisce requisito preferenziale aver conseguito Master o corso di specializzazione in ambito di Revisione Aziendale
    • Ottima conoscenza del pacchetto Office, in particolare Excel, Word e Power Point
    • Buona conoscenza della lingua inglese
    • Costituisce requisito preferenziale la conoscenza del sistema ERP Zucchetti
    • Ottime capacità di relazione
    • Rispetto delle scadenze
    • Autonomia e flessibilità
    • Propensione al problem solving (velocità e dinamicità nella risoluzione delle problematiche)
    • Attitudine al lavoro in team
    • Predisposizione all’inserimento in ambiente giovane e dinamico

    Verrà data priorità alle candidature con almeno 4-5 anni di esperienza
    TIPOLOGIA CONTRATTUALE: Full time, inquadramento e retribuzione saranno definiti in base all’esperienza e al profilo selezionato.

    Inviare la propria candidatura ed eventuali referenze a jobs@musement.com indicando come oggetto FINANCESENIOR17

     

  • Junior accountant

    Musement ricerca un Junior Accountant da inserire presso la sede di Milano in un ambiente giovane e dinamico, spiccatamente internazionale, in cui avranno la possibilità di partecipare a progetti confrontandosi con un mercato stimolante ed in continua evoluzione.

    Responsabilità:

    • Accounts Payable & Intercompany,
    • Accounts Receivable
    • General Ledger & Cash Banking
    • Verifica estratti conto carte di credito
    • Raccolta e controllo note spese del personale.

    Requisiti:

    • Laureati nel 2015 o laureandi all'ultimo anno di laurea in Economia.
    • Attitudine al problem solving.
    • Intraprendenza, spirito di iniziativa e autonomia organizzativa.
    • Propensione al lavoro in team.
    • Ottima conoscenza del pacchetto Office.

    Lo stage avrà una durata di 6 mesi, con indennità alla partecipazione al tirocinio.

    Inviare la propria candidatura ed eventuali referenze a jobs@musement.com indicando come oggetto FINANCEJUNIOR17

     

  • Social media expert

    We are looking for an enthusiastic go-getter to join our marketing team as a Social Media Manager. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups acknowledged by Tim Cook and recent articles in Tnooz and TechCrunch. We would like to hear from savvy digital-minded individuals who enjoy interacting with people have the knowledge and skill set to engage current and potential customers on our social channels are “guerilla marketing” minded and aim to solve problems without throwing money at them.

    Responsibilities:

    • Help us develop our Social Media Strategy.
    • Create and execute an original, forward-looking social media plan/strategy for Musement that spans the following platforms: YouTube, Facebook, Twitter, Instagram and other relevant social channels, e.g. Pinterest, Snapchat, Vine, Vimeo, reddit, Tumblr or UGC networks that Musement should be part of.
    • Establish a social presence with a tone of voice that reflects Musement’s core brand values, and ensure that we can act in real time across the social channels.
    • Research competitors and study what sets social media abuzz, and think about initiatives to engage our customers and followers.
    • Write posts for our different social platforms and manage our community - build creative strength and production excellence in content creation.
    • Create reports and analyze data. Ensure content appeals to our customers’ interests through rigorous customer insight and analysis.
    • Engage other bloggers and social media pages. Support Initiatives by promoting, seeding, and sharing brand initiatives.
    • Ensure Musement is always ahead of the curve on understanding all social media technological developments, product launches, insights and trends.
    • Deliver KPIs of acquisition volume growth, brand metrics (awareness and consideration) and market reach.

    Requirements:

    • Creative and enthusiastic
    • Strong writing skills (better yet with an informal, friendly tone of voice)
    • Already worked with blog and ability to do photo editing
    • Full proficiency in English, native in any of these languages: English, French, Spanish or Italian
    • Few years of experience working at a social media agency or managing social media for a business
    • EU work permit
    • Love travelling

    Full-time position based in: MILAN, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to SOCIAL2017

     

  • Marketing SEO Inbound Manager - Italian

    We’re looking for a Marketing SEO Inbound Manager to increase Musement's share in the Italian-speaking markets by driving marketing activities to the right target audience across different organic channels.

    Responsibilities:

    • Overview the development of your market from a holistic marketing perspective
    • Create and execute original, forward-looking plan/strategy that reflects Musement's core brand values in order to drive inbound marketing growth
    • Manage and execute SEO outreach and rankings
    • Manage PR agency, content marketing pipeline (including the blog) and Social (liaison with our Social Media Manager), marketing partnerships (blogs and travel sites) and other distribution channels, including freelancers and agency management when applicable
    • Engage bloggers, relevant partners and social media accounts
    • Promote, seed, and share brand initiatives
    • Improve market performance management for all key metrics: Organic Acquisition and support: Retention, Brand and Big Partnerships
    • Responsibility to achieve market targets: organic (SEO+direct+social): bookings, gross revenue and net margin
    • Run market specific campaigns and initiatives and measure/evaluate ROI of a Market marketing initiative
    • Manage freelancers for content creation and translations for the Blog & Social & Product and other relevant content
    • Research to ensure the team has in-depth customer and market knowledge to both acquire and engage actual and potential customers
    • Ensure Musement is always ahead of the curve on understanding marketing innovation
    • Deliver market insights to support company strategies such as supply, product and marketing
    • Improve our brand's public profile by working with the other teams to boost our ratings on Trustpilot, Google Reviews, Facebook Reviews and TripAdvisor - and any local relevant source of information for our customers
    • Collaborate with the other departments such as product, B2B2C, local teams and country managers
    • Create reports and analyze data
    • Ensure strategy execution is aligned with the plan

    Requirements:

    • Creative and enthusiastic
    • Strong Outreach skills
    • Italian mother tongue with market knowledge and full English proficiency
    • Few years of experience at an SEO media agency or managing SEO (inbound channels) for a business
    • EU work permit
    • Loves travelling

    Full-time position based in: MILAN, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to SEOIT2017

     

  • Marketing SEO Inbound Manager - Spanish

    We’re looking for a Marketing SEO Inbound Manager to increase Musement's share in the Spanish-speaking markets by driving marketing activities to the right target audience across different organic channels.

    Responsibilities:

    • Overview the development of your market from a holistic marketing perspective
    • Create and execute original, forward-looking plan/strategy that reflects Musement's core brand values in order to drive inbound marketing growth
    • Manage and execute SEO outreach and rankings
    • Manage PR agency, content marketing pipeline (including the blog) and Social (liaison with our Social Media Manager), marketing partnerships (blogs and travel sites) and other distribution channels, including freelancers and agency management when applicable
    • Engage bloggers, relevant partners and social media accounts
    • Promote, seed, and share brand initiatives
    • Improve market performance management for all key metrics: Organic Acquisition and support: Retention, Brand and Big Partnerships
    • Responsibility to achieve market targets: organic (SEO+direct+social): bookings, gross revenue and net margin
    • Run market specific campaigns and initiatives and measure/evaluate ROI of a Market marketing initiative
    • Manage freelancers for content creation and translations for the Blog & Social & Product and other relevant content
    • Research to ensure the team has in-depth customer and market knowledge to both acquire and engage actual and potential customers
    • Ensure Musement is always ahead of the curve on understanding marketing innovation
    • Deliver market insights to support company strategies such as supply, product and marketing
    • Improve our brand's public profile by working with the other teams to boost our ratings on Trustpilot, Google Reviews, Facebook Reviews and TripAdvisor - and any local relevant source of information for our customers
    • Collaborate with the other departments such as product, B2B2C, local teams and country managers
    • Create reports and analyze data
    • Ensure strategy execution is aligned with the plan

    Requirements:

    • Creative and enthusiastic
    • Strong Outreach skills
    • Spanish mother tongue with market knowledge and full English proficiency
    • Few years of experience at an SEO media agency or managing SEO (inbound channels) for a business
    • EU work permit
    • Loves travelling

    Full-time position based in: MILAN, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to SEOES2017

     

  • Marketing SEO Inbound Manager - German

    We’re looking for a Marketing SEO Inbound Manager to increase Musement's share in the German-speaking markets by driving marketing activities to the right target audience across different organic channels.

    Responsibilities:

    • Overview the development of your market from a holistic marketing perspective
    • Create and execute original, forward-looking plan/strategy that reflects Musement's core brand values in order to drive inbound marketing growth
    • Manage and execute SEO outreach and rankings
    • Manage PR agency, content marketing pipeline (including the blog) and Social (liaison with our Social Media Manager), marketing partnerships (blogs and travel sites) and other distribution channels, including freelancers and agency management when applicable
    • Engage bloggers, relevant partners and social media accounts
    • Promote, seed, and share brand initiatives
    • Improve market performance management for all key metrics: Organic Acquisition and support: Retention, Brand and Big Partnerships
    • Responsibility to achieve market targets: organic (SEO+direct+social): bookings, gross revenue and net margin
    • Run market specific campaigns and initiatives and measure/evaluate ROI of a Market marketing initiative
    • Manage freelancers for content creation and translations for the Blog & Social & Product and other relevant content
    • Research to ensure the team has in-depth customer and market knowledge to both acquire and engage actual and potential customers
    • Ensure Musement is always ahead of the curve on understanding marketing innovation
    • Deliver market insights to support company strategies such as supply, product and marketing
    • Improve our brand's public profile by working with the other teams to boost our ratings on Trustpilot, Google Reviews, Facebook Reviews and TripAdvisor - and any local relevant source of information for our customers
    • Collaborate with the other departments such as product, B2B2C, local teams and country managers
    • Create reports and analyze data
    • Ensure strategy execution is aligned with the plan

    Requirements:

    • Creative and enthusiastic
    • Strong Outreach skills
    • German mother tongue with market knowledge and full English proficiency
    • Few years of experience at an SEO media agency or managing SEO (inbound channels) for a business
    • EU work permit
    • Loves travelling

    Full-time position based in: MILAN, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to SEODE2017

     

  • Marketing SEO Inbound Manager - French

    We’re looking for a Marketing SEO Inbound Manager to increase Musement's share in the French-speaking markets by driving marketing activities to the right target audience across different organic channels.

    Responsibilities:

    • Overview the development of your market from a holistic marketing perspective
    • Create and execute original, forward-looking plan/strategy that reflects Musement's core brand values in order to drive inbound marketing growth
    • Manage and execute SEO outreach and rankings
    • Manage PR agency, content marketing pipeline (including the blog) and Social (liaison with our Social Media Manager), marketing partnerships (blogs and travel sites) and other distribution channels, including freelancers and agency management when applicable
    • Engage bloggers, relevant partners and social media accounts
    • Promote, seed, and share brand initiatives
    • Improve market performance management for all key metrics: Organic Acquisition and support: Retention, Brand and Big Partnerships
    • Responsibility to achieve market targets: organic (SEO+direct+social): bookings, gross revenue and net margin
    • Run market specific campaigns and initiatives and measure/evaluate ROI of a Market marketing initiative
    • Manage freelancers for content creation and translations for the Blog & Social & Product and other relevant content
    • Research to ensure the team has in-depth customer and market knowledge to both acquire and engage actual and potential customers
    • Ensure Musement is always ahead of the curve on understanding marketing innovation
    • Deliver market insights to support company strategies such as supply, product and marketing
    • Improve our brand's public profile by working with the other teams to boost our ratings on Trustpilot, Google Reviews, Facebook Reviews and TripAdvisor - and any local relevant source of information for our customers
    • Collaborate with the other departments such as product, B2B2C, local teams and country managers
    • Create reports and analyze data
    • Ensure strategy execution is aligned with the plan

    Requirements:

    • Creative and enthusiastic
    • Strong Outreach skills
    • French mother tongue with market knowledge and full English proficiency
    • Few years of experience at an SEO media agency or managing SEO (inbound channels) for a business
    • EU work permit
    • Loves travelling

    Full-time position based in: MILAN, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to SEOFR2017

     

  • Visual Brand Designer

    We are looking for an enthusiastic Visual Brand Designer to join our marketing team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world's most innovative online travel startups.

    Responsibilities:

    • Work with our Marketing team to execute design projects on a tight timeline and deliver high quality design that drives business results
    • Support overall efforts of the Marketing team, and participating in projects hand in hand with different channels and markets managers, such as Social, SEO, PR, Blog in different languages
    • Infographics, Social assets, digital ads, print and email campaigns get you excited to come to work everyday, this is your chance to work in one of the best Startup in Italy (psst… we are the best!)
    • Video is a plus: Edit kick ass videos that tell compelling visual stories
    • Develop creative design solutions while adhering to brand guidelines and philosophies
    • Ensure Musement is always ahead of the curve on understanding Marketing innovation, technologies, industry trends, and best practices in Design
    • Work as part of a Marketing team sitting with copywriters, SEO’s and Social media and work close with other designers, UX and product managers
    • Have a high degree of attention to detail especially when managing multiple Design and video projects, versioning, and receiving feedback from the team
    • Self-motivated to continually raise the creative bar

    Requirements:

    • Has 4+ years design experience on projects ranging from web design to print design and branding
    • Portfolio of work to demonstrate skills and abilities
    • Video is a plus: Online video portfolio that demonstrates video editing skills
    • Thinks about the big picture and understands that what you’re creating is directly influencing the business goals of Musement
    • Source, produce, and manage imagery for marketing, social media and presentations
    • Fluent in English
    • Creative and enthusiastic
    • EU work permit
    • Love traveling

    Full-time position based in: MILAN, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to VISUALDESIGNER2017

     

  • Product designer (UX/UI)

    You will use your expertise to deliver world class user experiences to our user base on different touchpoints. You will thrive in a collaborative environment based on feedback, critique and iteration, and feel comfortable in using a data lead approach to design.
    You will work on a daily basis with designers, product managers and developers to explore a wide range of solutions quickly and deliver world class web and app experiences.

    Responsibilities:

    • Design to delight as well as to serve.
    • Create simple designs that are not only visually pleasing but which also aid the user experience.
    • Define UI direction. Define consistent design patterns with designers, product managers and developers.
    • Collaborate in an agile environment. Ideate, sketch, and prototype design concepts & experiences for Musement apps and website.
    • Support the team in all aspects of shipping the best experience possible in every user touchpoint. Live and breath the startup attitude, experience in handling concurrent projects big or small simultaneously.
    • Keep updated on new design trends in order to adopt new ideas.

    Requirements:

    • A strong portfolio of work with stories to tell, not a static collection of templates Ability to make wonders with web design tools (Adobe Photoshop, Acrobat, Illustrator, InDesign).
    • Knowledge of one prototyping tool (Pixate, UX Pin, Proto.io, Axure, Hype, Origami, Principle, ect.) is a plus.
    • Knowledge in HTML/HTML5, CSS/CSS3.
    • Familiarity in JS animation effects and transactions. Strong working knowledge of RWD with experience in designing products for a wide range of screen sizes and devices.
    • Know how to work efficiently with coders.
    • Usability testing does not sound like ancient Greek to you.
    • Ability to multi-task on several projects at one time.
    • Passion for detailed user centered design.
    • Previous experiences working with travel & e-commerce websites/apps is a plus Experience with lean UX and scrum is a plus.
    • A pragmatic approach with a strong can do attitude.
    • Excellent communication skills in English, which is the official working language of the company (Italian is not required, even the position is based in Italy).

    Full-time position based in: MILAN, Italy

    Please submit your application including projects developed or references at jobs@musement.com with subject referring to PDES016

     

  • Business analyst

    We’re looking for an outstanding Business Analyst for our product and marketing teams. We seek a talented candidate who can help us in crunching, analyzing and understanding customer characteristics, behavior and data sets on our website (desktop & mobile) and apps (iOS & Android).

    The candidate will strategically support the company’s development and provide actionable insights to the Product Management and Digital Marketing teams.

    Responsibilities:

    • Support customer growth by designing and performing ad hoc analyses across business areas from multiple data sources
    • Analyze customer traffic and behavior with a goal of finding ways to optimize and improve user experience and conversions
    • Analytically support A/B testing processes aimed at tactical product evolution
    • Manage and develop existing or new real-time dashboards in order to measure customer value
    • Develop new practices to aid in the growth of data informed strategic developments
    • Present findings to various business stakeholders
    • Participate in and drive the collection of any additional value added data when available

    Requirements:

    • Previous digital analytics experience with industry standard web analytics toolsets (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.)
    • Demonstrated experience in mining data to support decision making (reporting, dashboards, etc.)
    • Strong Excel advanced features skills; basic SQL is a plus
    • Exceptional analytical attitude and outstanding organizational skills
    • Previous working experience with other e-commerce businesses
    • Full proficiency in English, which is the official working language of the company
    • Italian proficiency a plus but not required (thanks to the international work environment in the office)

    Position based in: MILAN, Italy

    Please submit your application including projects developed or references to jobs@musement.com with subject referring to INSIGHT2017

     

  • Customer care & Back office specialist
     

    We’re looking for a friendly and solution-oriented Customer Care Specialist for our Operations team. We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.

    The candidate will work closely with different areas as Content, Business and Product Development.

    Responsibilities:

    • Direct customer support via email and over the phone
    • Coordinate relationships between partners/providers and customers during pre-sales and post-sales activities
    • Work on answering and completing customers' requests, suggestions and complaints with feedback, direct contact and constant replies
    • Help improve the company’s website, applications, product portfolio and service level
    • Improve FAQs, knowledge base, guidelines etc. for all customers
    • Coordination of special requests such as group booking or add-ons

    Requirements:

    • Rapid communication with customers via telephone or emails
    • Good computer literacy and ability to use different online dashboards and bookings systems
    • Excellent communication skills, both verbal and written
    • Very good knowledge of the English language; good knowledge of other languages is a plus
    • Previous experience in similar roles is a plus
    • Passion for travel
    • Structured and detail-oriented

    Position based in: MILAN, Italy

    Please submit your application including projects developed or references to jobs@musement.com with subject referring to CUS2016

     

  • PHP senior developer - Symfony

    We are looking for excellent software developers to join our growing team in Milan.

    Our platforms are written on Symfony2 as our MVC framework. Developers choose the tools that work best for them - for instance, we have a mix of Linux, Windows, and Mac workstations in the team. 

    We are adopting and adapting agile scrum development techniques such as test-driven development, pair programming, and continuous integration.

    We hold regular retrospectives to improve our working environment and lightning talks to share cool ideas whether work-related or not. We expect developers to be generalising specialists, ready at the drop of a hat to refine an algorithm, write a tricky integration test, tune a SQL query, or discuss feature nuances with a product manager. 

    Responsibilities:

    • Communicating with business owners and product managers regarding development tasks for our website or backend systems
    • Breaking down complex tasks to smaller pieces and distributing it across the team
    • Verifying the outcome of those tasks, organizing code reviews
    • Scheduling estimation, planning and daily meetings to track progress, problems, plans
    • Coaching the developers on topics they need more knowledge on

    Essential Attributes and Skills:

    • Bachelor’s degree in CS (or similar), or related experience
    • Several years of experience with PHP 5, OOP, Symfony2 MVC Frameworks
    • Experience with ElasticSearch and RabbitMQ
    • Experience with Git
    • Good knowledge of MySQL
    • A proactive, goal-oriented, reliable and self-structured way of working
    • Solid and extensive coding experience in a commercial environment
    • Experience with a no-relational database
    • Willingness to collaborate closely with colleagues inside and outside the team
    • Flexibility and interest in a wide range of development activities
    • Fluency in English

    Ideal Skills and Experience:

    • Sonata Admin Bundle
    • Third party API integration 
    • Test driven development and continuous integration
    • Queries and analysis on large data sets
    • Experience in e-commerce
    • Unit test

    Position based in: MILAN, Italy

    Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

    Please submit your application including projects developed or references to jobs@musement.com with subject referring to DEV2017

     

  • iOS developer
     

    Join our dev team and take on responsibility for the constant creation of mobile moments for our Musement users on iOS devices. You will be part of a cross-functional team consisting of around eight people working in Development, Product and Project Management, Interaction/Visual Design and Quality Assurance. Become the newest member of our special team and embrace our corporate culture.

    Responsibilities:

    • You will be responsible for developing the Musement iPhone app and other iOS applications
    • You won’t just be writing code all day, you’ll play an active part in shaping our product
    • You work in close collaboration with product management, QA and designers
    • Spend time on innovation on a regular basis
    • Be part of an excellent independent team that also likes to have fun

    Requirements:

    • Bachelor’s degree in CS (or similar), or related experience
    • 4 years of professional mobile and device programming experience
    • Excellent soft skills and agile software development experience
    • Experience with developing UI for iOS
    • API experience with HTTP, REST and JSON
    • Excellent Cocoa, Cocoa touch and Core Framework skills (CoreData, CoreText, QuartzCore)
    • Good understanding of algorithms and data structures
    • Knowledge about general software development patterns
    • You like to work in a team and you are dedicated to what you are doing
    • Ideally you already published a great app, contributed to an open source project, spoke at a conference and/or published articles
    • Having experience with unit testing and/or automated testing frameworks would be a big plus

    Position based in: MILAN, Italy

    Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

    Please submit your application including projects developed or references to jobs@musement.com with subject referring to IOSDEV2017

     

  • Tour guides
     

    Share your expert knowledge of your city with travelers from around the world! We are hiring tour guides in our top cities for private and small group tours. Requirements: an official tour guide license and knowledge of English and local language. Please submit your application at guides@musement.com with subject referring to TG2017.

     

  • Videomakers
     

    We’re looking for passionate youtubers, vloggers and videomakers who travel frequently, to help us create unique content to enhance our Social Media channels. Professionals and amateurs are both welcome. Please submit your application and link to portfolio to jobs@musement.com with subject referring to VIDEO2017.

     

  • Data and Business Analyst Internship
     

    Candidates should be able to understand the business, dig into details, present original insights to the different teams and propose new ideas and projects. The projects she/he will work on will vary from improving marketing return on investment across different channels to clustering users navigation behavior.

    Responsibilities:

    • See beyond the numbers and understand how our business is structured.
    • Create business cases for new initiatives, with a focus on market and opportunity sizing.
    • Find key patterns helpful to improve our planning process. Competitive monitoring and analysis.
    • Conduct ad-hoc deep dive, find new growth opportunities and improve the current processes.
    • Meet with other departments, understand their needs and support them delivering the best products to our customers.
    • Present the results of the analyses to key stakeholders.
    • Design, implement and maintain business reports. 

    Requirements:

    • Curious about new trends, products and technologies.
    • 3 + years of university education in Economics, Business, Management, Mathematics, Engineering, Statistics, Computer Science, or Marketing.
    • Strong analytical and quantitative skills, ability to use data to prove your assumptions.
    • Problem-solving attitude. Good experience with Excel.
    • Basic knowledge of any coding language.
    • Good English written and oral communication skills. Italian proficiency is not required (thanks to the international work environment in the office).
    • SQL is a plus as well as previous experiences in the travel & e-commerce area or in digital startups  

    Please submit your application to jobs@musement.com with subject referring to BA_INTERN2016.