We’re always looking for brilliant people who share our passion for travel! Send your CV to cv@musement.com if you’re interested in joining our dynamic team in Milan.

Open Job Positions:

HEAD OF TRAVEL

We’re looking for a Head of Travel for our company. We seek a high level senior candidate who can help us grow our presence and business opportunities in the travel sector, both online and offline.

The candidate will work closely with the top management, with different areas and will play a pivotal role for the future strategy of the company.

RESPONSIBILITIES:

Define the company’s “touristic” products, define and prioritize key vertical markets to address (eg: ski holidays, golf holidays, sightseeing, diving, luxury)
Evaluate and implement travel-related partnerships and solutions with strategic players, including incoming and outgoing tour operators, both online and offline
Evaluate, develop and manage business integrations with accommodation wholesalers, car rental companies, airline carriers and any other potential B2B partners
Shape the evolution of the relation with on-ground tour guides and DMCs
Directly negotiate key terms with travel partners
Help the company to identify new business opportunities in the travel area
Design and manage new business opportunities (e.g. the launch of new online services, ancillary products, future integrations with travel partners)

REQUIREMENTS:

Multi-year, senior working experience in the travel sector, either online or offline, and exposure to multiple international markets are a must
Well-established contacts with global travel companies

Ability to drive project execution and manage complex product roadmaps
Outstanding communication, team-working skills, exceptional attention to details
Full proficiency in English, which is the official working language of the company
Italian proficiency a plus, but not required (thanks to the international work environment in the office)
Commitment to service excellence

Position based in: MILAN, Italy

Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

Please submit your application including projects developed or references to jobs@musement.com with subject referring to TRAVEL2015

B2B SALES MANAGER

We’re looking for a passionate B2B Sales Manager for our Marketing team. We seek a highly motivated candidate who can help us to sell the company’s travel services and products to potential business clients.

The candidate will work closely with most departments in the company.

RESPONSIBILITIES:

Develop, execute and manage B2B sales activities for the company
Increase sales of travel services and products to different prospective clients around the world, such as private and public companies, commercial partners or institutions
Create, develop and manage client portfolios
Identify, prioritize and manage sales targets, and attend meetings and events
Negotiate key terms with clients providing best solutions and close high-value deals

REQUIREMENTS:

Outstanding sales skills
Previous experiences in similar role
Previous exposure to international markets is a must
Previous working experiences in the travel or incentive business will be considered as a plus
Ability to work to sales targets
Excellent communication and presentation skills
Full proficiency in English, which is the official working language of the company

Competitive compensation package with base salary and bonuses will be correlated to the seniority of the candidate.

Position based in: MILAN, Italy

Please submit your application including projects developed or references at jobs@musement.com with subject referring to B2B2015

CO-MARKETING & PARTNERSHIPS MANAGER

We’re looking for a passionate Co-Marketing & Partnerships Manager for our Marketing team. We’re seeking a results-driven candidate who can help us create and manage co-marketing initiatives with potential business partners.

The candidate will work closely with most departments in the company.

RESPONSIBILITIES:

Identify, develop, execute and manage multiple partnerships and co-marketing initiatives with various business players
Create, manage and market new projects to synergic and collateral partners (e.g. promos and/or products for loyalty programs, offline gift card providers, etc.)
Find and initiate discussions with new 3^rd party distributors of the company’s products and services (online and offline) around the world
Find and initiate discussions with partners willing to adopt the company’s outsourced digital services (booking engine and digital marketing)
Negotiate key terms with partners, working closely on the products
Manage and maintain partner portfolios
Directly liaise with partners on operational issues and needs
Provide data and analysis to help in decision making for better targeting and product developments

REQUIREMENTS:

Outstanding International business development skills
Previous experiences in similar role
Previous work experience in OLTAs will be considered as a plus
Outstanding communication, team-working skills, exceptional attention to results
Full proficiency in English, which is the official working language of the company

Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

Position based in: MILAN, Italy

Please submit your application including projects developed or references at jobs@musement.com with subject referring to COMAR2015

SEO MANAGER

We’re looking for a Search Engine Optimization (SEO) Manager for our digital marketing department to handle all aspects of SEO. The primary objective of this position is to manage and optimize the online presence and to increase organic traffic and conversions.

RESPONSIBILITIES:

Define requirements, tasks and resources associated to SEO strategy
Manage and execute implementation of SEO strategy
Develop and manage SEO-related projects
Perform keyword research in coordination with other digital marketing areas to optimize existing content and uncover new opportunities
Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
Provide recommendations and execute/manage strategies for content development in coordination with SEO goals – general and keyword specific
Supervise and co-ordinate the work of external SEO agencies
Help to create and support content with the aim of increasing organic traffic
Monitor and evaluate web analytic dashboards and reports in order to develop and recommend SEO strategies

REQUIREMENTS:

3-6 years of SEO experience
Outstanding ability to think creatively, strategically and identify, and to resolve problems
Ability to work on multiple tasks and to meet deadlines
Excellent data analysis skills and strong computer proficiency required
Strong Excel skills are crucial
Outstanding communication, team-working skills, exceptional attention to details
Full proficiency in English, which is the official working language of the company
Italian proficiency a plus but not required (thanks to the international work environment in the office)

Position based in: MILAN, Italy

Please submit your application including projects developed or references at jobs@musement.com with subject referring to SEO2015

PRODUCT MANAGER, GROWTH

We’re looking for a passionate Product Manager, Growth to lead our product-based growth of customers and transactions on our website (desktop & mobile) and apps (iOS & Android).

The role is crucial within the organization, and the highly-skilled and motivated candidate will manage Analysts and Designers, work closely with Development and Engineering teams, provide input and insights to Marketing, and report directly to the CEO.

Responsibilities:

Drive overall product vision, strategy, and requirements to achieve sustainable and continued growth in users and transactions
Analyze users needs (behavioral data, reviews, feedbacks, etc.) and competition to define product strategy
Deliver quality products and consider appropriate trade-offs between user engagement, features, and revenue
Manage A/B tests to decide on tactical product evolution
Define product success metrics and analyze product performances
Coordinate the launch of new products and features
Liaise with and build relationships across design, marketing and engineering teams

Requirements:

Strong web product management backgrounds and previous experience as a PM in a web company
Strong product sense and high performance-based commitment
Excellent knowledge of web and e-commerce businesses
Web and mobile tracking technology experience (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.)
Comfortable with A/B and multivariate testing
Strong Excel skills (basic SQL a plus)
Ability to drive project execution and manage complex product roadmaps
Demonstrated track record of successful similar project execution is a plus
Understanding of all basic web technologies
Analytical and problem-solving attitude
Outstanding communication, team-working skills, exceptional attention to details
Full proficiency in English, which is the official working language of the company
Italian proficiency a plus but not required (thanks to the international work environment in the office)
EU work permit

Position based in: MILAN, Italy

Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

Please submit your application including projects developed or references to jobs@musement.com with subject referring to PM2015

CUSTOMER INSIGHT ANALYST

We’re looking for an outstanding Customer Insight Analyst for our product and marketing teams. We seek a talented candidate who can help us in crunching, analyzing and understanding customer characteristics, behavior and data sets on our website (desktop & mobile) and apps (iOS & Android).

The candidate will strategically support the company’s development and provide actionable insights to the Product Management and Digital Marketing teams.

Responsibilities:

Support customer growth by designing and performing ad hoc analyses across business areas from multiple data sources
Analyze customer traffic and behavior with a goal of finding ways to optimize and improve user experience and conversions
Analytically support A/B testing processes aimed at tactical product evolution
Manage and develop existing or new real-time dashboards in order to measure customer value
Develop new practices to aid in the growth of data informed strategic developments
Present findings to various business stakeholders
Participate in and drive the collection of any additional value added data when available

Requirements:

Previous digital analytics experience with industry standard web analytics toolsets (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.)
Demonstrated experience in mining data to support decision making (reporting, dashboards, etc.)
Strong Excel advanced features skills; basic SQL is a plus
Exceptional analytical attitude and outstanding organizational skills
Previous working experience with other e-commerce businesses
Full proficiency in English, which is the official working language of the company
Italian proficiency a plus but not required (thanks to the international work environment in the office)

Position based in: MILAN, Italy

Please submit your application including projects developed or references to jobs@musement.com with subject referring to INSIGHT2014

WEB AND GRAPHIC UX DESIGNER

We’re looking for a passionate Web and Graphic UX Designer for our product design team. We seek for an excellent and talented web designer who can help us in creating user-centered designs, layouts and graphics for our day-by-day activities on both website and mobile applications.

The candidate will work closely with different areas as Content, Digital Marketing and Product Development.

Responsibilities:

Prepare design concepts for our website (desktop/mobile) and apps
Contribute to the design of the User Experience across devices and touch-points
Use appropriate graphic software tools and technologies to create and transform images, animation, videos to be used on both web and mobile channels
Use appropriate pixel and vector based images, typography, live text, web safe
Meet with any other design and technical staff on projects, technical specs and deadlines
Create graphics and design for landing pages, communications for affiliate partners and users
Make accurate and swift changes to online product based on specific needs or feedbacks from management
Work closely with coders and publishers to maximize effectiveness of all the graphics online
Create mockups and prototypes

Requirements:

High knowledge of design programs as Adobe Photoshop, Acrobat, Illustrator, InDesign, Dreamweaver
Strong knowledge of HTML/HTML5, CSS/CSS3, JQuery
Track record in web graphics and UX design
Know how to work efficiently with coders
Ability to multi-task on several projects at one time
Outstanding communication and presentation skills
Previous experiences working with e-commerce websites/apps a definite plus
Full proficiency in English, which is the official working language of the company
Italian proficiency a plus but not required (thanks to the international work environment in the office)

Position based in: MILAN, Italy

Please submit your application including projects developed or references to jobs@musement.com with subject referring to DESIGN2014

TOUR DEVELOPMENT MANAGER

We’re looking for a passionate Tour Development Manager for our Travel team. We seek a highly motivated candidate who can help us in design and coordinate new tours and travel experiences for our B2C and B2B offers.

The candidate will work closely with different areas of the company including Content, Product and Customer Care teams.

Responsibilities:

Create, design and manage new tours and travel experiences to sell on our B2C platform based on products performances and prospect customers needs
Create design and manage customized tours and travel experiences for B2B clients or groups
Help promote existing owned tours through local partnerships, promo literature, guides/newsletters
Carry out research of existing tourist attractions to gain customer feedback in order to make improvements
Research and recruit local guides in all selected destinations
Coordinate and manage schedules of local guides once tours are activated
Promote the brand in the local areas, generate positive publicity and create a brand identity for the area
Organize info points or stands to promote tours in the area, if necessary
Consulting with local tourism businesses such as tour operators, restaurants and guest-houses, to increase the sale of the tours

Requirements:

Deep knowledge of travel business, particularly with regards to tours organizations and city sightseeing activities
Previous experience in similar role or in the travel sector (e.g. Tour Operators, Travel Agencies, Tour Organizer etc.)
Excellent communication skills and team-building
Excellent English speaker; other languages are a plus

Position based in: MILAN, Italy

Please submit your application including projects developed or references to jobs@musement.com with subject referring to TOUR2015

CUSTOMER CARE & BACK OFFICE SPECIALIST

We’re looking for a friendly and solution-oriented Customer Care Specialist for our Operations team. We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tours providers.

The candidate will work closely with different areas as Content, Business and Product Development.

Responsibilities:

Direct customer support via email and over the phone
Coordinate relationships between partners/providers and customers during pre-sales and post-sales activities
Work on answering and completing customers requests, suggestions and complaints with feedback, direct contact and constant replies
Help to improve the company’s website, applications, product portfolio and service level
Improve FAQs, knowledge base, guidelines etc. for all customers
Coordination of special requests such as group booking or add-ons

Requirements:

Rapid communication with customers via telephone or emails
Good computer literacy and ability to use different online dashboards and bookings systems
Excellent communication skills, both verbal and written
Very good knowledge of the English language; good knowledge of other languages is a plus
Previous experience in similar roles is a plus
Passion for travel
Structured and detail-oriented

Position based in: MILAN, Italy

Please submit your application including projects developed or references to jobs@musement.com with subject referring to CUS2014

PHP SENIOR DEVELOPER - SYMFONY

We are looking for excellent software developers to join our growing team in Milan.

Our platforms are written on Symfony2 as our MVC framework. Developers choose the tools that work best for them - for instance, we have a mix of Linux, Windows, and Mac workstations in the team.

We are adopting and adapting agile scrum development techniques such as test-driven development, pair programming, and continuous integration.

We hold regular retrospectives to improve our working environment and lightning talks to share cool ideas whether work-related or not. We expect developers to be generalising specialists, ready at the drop of a hat to refine an algorithm, write a tricky integration test, tune a SQL query, or discuss feature nuances with a product manager.

Responsibilities:

Communicating with business owners and product managers regarding development tasks for our website or backend systems
Breaking down complex tasks to smaller pieces and distributing it across the team
Verifying the outcome of those tasks, organizing code reviews
Scheduling estimation, planning and daily meetings to track progress, problems, plans
Coaching the developers on topics they need more knowledge on

Essential Attributes and Skills:

Bachelor’s degree in CS (or similar), or related experience
Several years of experience with PHP 5, OOP, Symfony2 MVC Frameworks
Experience with ElasticSearch and RabbitMQ
Experience with Git
Good knowledge of MySQL
A proactive, goal-oriented, reliable and self-structured way of working
Solid and extensive coding experience in a commercial environment
Experience with a no-relational database
Willingness to collaborate closely with colleagues inside and outside the team
Flexibility and interest in a wide range of development activities
Fluency in English

Ideal Skills and Experience:

Sonata Admin Bundle
Third party API integration
Test driven development and continuous integration
Queries and analysis on large data sets
Experience in e-commerce
Unit test

Position based in: MILAN, Italy

Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

Please submit your application including projects developed or references to jobs@musement.com with subject referring to DEV2015

DEVOPS ENGINEER

Musement is looking for a talented, professional system administrator or software developer to join our technology team in a full-time system oriented developer role.

Responsibilities:

Manage/maintain/monitor/optimize Musement application systems worldwide
Ensure 24x7 availability of Musement production application systems
Work as part of an Agile Scrum Development Project team to coordinate application development and delivery
Monitor and tune Musement application system performance
Perform routine audits of systems.
Writing scripts and tools to automate tasks
Maintaining, upgrading and optimizing servers / services infrastructure
Researching and introducing new technologies
Maintain & report system performance statistics.
Monitor, optimize and allocate system resources required for Musement applications
Safeguard application information against accidental or unauthorized damage, modification or disclosure
Build and Maintain redundant systems and procedures for high availability and disaster recovery
Implement and maintain change control and testing processes for Musement Application software modifications
Train users and answer application system related questions
Maintaining and monitoring backup solutions
Ensuring security for all our data

Requirements:

Bachelor’s degree in CS (or similar), or related experience
Professional experience with high-availability solutions
Passion for computer systems
Comfortable with working mostly at the Ubuntu/Debian command line
Experience with relational databases and relational design
Knowledge about state-of-the-art technologies and standards (PHP, MySQL,ElasticSearch, Javascript, HTML and CSS)
Ability to react quickly in case of system failure, no matter the time
Able to work on own initiative as well as part of a team
Good command of (IT-related) English
Amazon AWS experience utilizing Cloudformation and APIs for provisioning and management
Knowledge of or experience with a majority of the following technologies and concepts: dominance of Unix / Linux tools - AWS - HaProxy -Ubuntu - Apache - PHP - MySQL (master-slave) - Elasticsearch - RabbitMQ - Chef - Logstash/Graylog - Stash, Confluence, Jira, Bamboo - Serf - Vagrant - NewRelic - GIT - ant - capistrano

Position based in: MILAN, Italy

Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

Please submit your application including projects developed or references to jobs@musement.com with subject referring to DEOP2015

IOS DEVELOPER

Join our dev team and take on responsibility for the constant creation of mobile moments for our Musement users on iOS devices. You will be part of a cross-functional team consisting of around eight people working in Development, Product and Project Management, Interaction/Visual Design and Quality Assurance. Become the newest member of our special team and embrace our corporate culture.

Responsibilities:

You will be responsible for developing the Musement iPhone app and other iOS applications
You won’t just be writing code all day, you’ll play an active part in shaping our product
You work in close collaboration with product management, QA and designers
Spend time on innovation on a regular basis
Be part of an excellent independent team that also likes to have fun

Requirements:

Bachelor’s degree in CS (or similar), or related experience
4 years of professional mobile and device programming experience
Excellent soft skills and agile software development experience
Experience with developing UI for iOS
API experience with HTTP, REST and JSON
Excellent Cocoa, Cocoa touch and Core Framework skills (CoreData, CoreText, QuartzCore)
Good understanding of algorithms and data structures
Knowledge about general software development patterns
You like to work in a team and you are dedicated to what you are doing
Ideally you already published a great app, contributed to an open source project, spoke at a conference and/or published articles
Having experience with unit testing and/or automated testing frameworks would be a big plus

Position based in: MILAN, Italy

Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

Please submit your application including projects developed or references to jobs@musement.com with subject referring to IOSDEV2015

ANDROID DEVELOPER

Join our dev team and take on responsibility for the constant creation of mobile moments for our Musement users on Android devices. You will be part of a cross-functional team consisting of around eight people working in Development, Product and Project Management, Interaction/Visual Design and Quality Assurance. Become the newest member of our special team and embrace our corporate culture.

Responsibilities:

You will be responsible for developing the Musement Android app and other Android applications
You won’t just be writing code all day, you’ll play an active part in shaping our product
You work in close collaboration with product management, QA and designers
Spend time on innovation on a regular basis
Be part of an excellent independent team that also likes to have fun

Requirements:

Bachelor’s degree in CS (or similar), or related experience
4 years of professional mobile and device programming experience
Excellent soft skills and agile software development experience
Deep knowledge of Android-specific UI patterns and affordances
API experience with HTTP, REST and JSON
Excellent technical knowledge of Java and Android mobile application development
Good understanding of algorithms and data structures
Knowledge about general software development patterns
You like to work in a team and you are dedicated to what you are doing
Ideally you already published a great app, contributed to an open source project, spoke at a conference and/or published articles
Having experience with unit testing and/or automated testing frameworks would be a big plus

Position based in: MILAN, Italy

Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.

Please submit your application including projects developed or references to jobs@musement.com with subject referring to ANDEV2015

CONTROLLER AMMINISTRATIVO

Stiamo cercando un Controller Amministrativo in grado di supervisionare le attività amministrative e finanziarie della nostra società. È richiesta una precedente esperienza nel settore turistico, in particolare presso agenzia di viaggio o tour operator.

Il candidato lavorerà a stretto contatto con tutte le aree dell’azienda e con professionisti e consulenti esterni, che continueranno a mantenere la contabilità generale della società.

Responsabilità:

Gestione e coordinamento dei documenti contabili (per separate attività) e delle attività finanziarie day by day
Cura e compilazione dei processi contabili in collaborazione con lo studio esterno a cui è affidato il mantenimento materiale dei libri contabili e l’aggiornamento del registro di prima nota banca e cassa
Gestione delle attività di cassa e tesoreria della società; riconciliazione dei rendiconti delle società che gestiscono sistemi di pagamento centralizzati e carte di credito
Gestione, emissione e controllo del processo di fatturazione (attive e passive), invio ristorni, note di credito, ecc.
Preparazione e aggiornamento P&L mensili e bilanci operative
Creazione e supervisione di appropriati sistemi di monitoraggio e controllo contabile e finanziario
Collaborazione diretta con i professionisti esterni che tengono il payroll ed i libri del lavoro
Creazione e gestione di budget, analisi previsionali e report di cassa

Requisiti:

Diploma in ragioneria e/o laurea in Economia con pluriennale solida esperienza
Precedenti esperienze in ruoli simili nel settore turistico, in particolare agenzie di viaggio o tour operator per almeno 5 anni
Ottima conoscenza degli strumenti informatici, in particolare di Excel

Sede di lavoro: MILANO, Italia

Potete inoltrare il vostro curriculum, includendo eventuali progetti o referenze, a jobs@musement.com facendo riferimento al seguente codice: ADFIN2014

CONTENT EDITORS / TRANSLATORS

We’re looking for our content & product development Content Editors and Translators (from English to French, Brazilian, Russian, German - mother tongues are requested) to help us in writing, editing and uploading our contents (tours, cities and venues pages, editorial pages). The primary objective of this position is to create, optimize and elaborate original content for our online offer.

Job Qualifications:

1-2 years of writing or content editing experience
4-year college degree; BS/BA in Communication preferred
Excellent creative writing skills
Content editing tools
Experience in optimizing online content through copy analysis and SEO criteria
Strong organizational skills and highly detail oriented habits
Ability to work on multiple tasks and ability to meet deadlines

Please submit your application including projects developed or references to jobs@musement.com with subject referring to CONT2014

TOUR GUIDES

Share your expert knowledge of your city with travelers from around the world! We are hiring tour guides in our top cities for private and small group tours. Requirements: an official tour guide license and knowledge of English and local language. Please submit your application at guides@musement.com with subject referring to TG2015.

PHOTOGRAPHERS

We’re looking for photographers and videomakers who love to travel to help us create unique content to enhance our website. Professionals and amateurs are both welcome. Please submit your application and portfolio to photo@musement.com with subject referring to PHOTO2015.

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